shipping & returns
Shipping
All store orders to Australian destinations are shipped by Australia Post Registered Mail within 7 days of receipt of payment and require insurance and signature on receipt. Each hat is carefully placed into a hat box supported with acid free tissue and then packed into a sturdy shipping box.
Shipping in Australia is $25 for a medium hat box and $35 for a large hat box.
For international shipping, please contact us for a postal quote prior to purchase.
Shipping on bespoke orders will be calculated separately and is to be paid in final balance.
Returns
All items are made to the highest quality standards and are carefully inspected before being shipped. Please inspect your items upon receipt. There are no refunds, exchanges or store credits on headwear once items have been posted. Any claims of goods which are faulty or defective are to be made via email within 7 days of receipt. Any enquiries after this date will not be accepted.
All store orders to Australian destinations are shipped by Australia Post Registered Mail within 7 days of receipt of payment and require insurance and signature on receipt. Each hat is carefully placed into a hat box supported with acid free tissue and then packed into a sturdy shipping box.
Shipping in Australia is $25 for a medium hat box and $35 for a large hat box.
For international shipping, please contact us for a postal quote prior to purchase.
Shipping on bespoke orders will be calculated separately and is to be paid in final balance.
Returns
All items are made to the highest quality standards and are carefully inspected before being shipped. Please inspect your items upon receipt. There are no refunds, exchanges or store credits on headwear once items have been posted. Any claims of goods which are faulty or defective are to be made via email within 7 days of receipt. Any enquiries after this date will not be accepted.
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